Village of Westfield DPW Analysis Project
Assessment of Operations and Recommendations
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CGR’s Work
Public Survey
Staff Survey
Results
Recommendations
Contact Information
CGR's Work
This research involved a multi-part process. CGR:
Interviewed Village/Board leadership, DPW leadership, heads of each department & support staff
Gathered information on departments and overall operations
Surveyed DPW non-management staff
Surveyed the public / DPW service customers
Conducted a high-level overview of each departmental budget
Benchmarked budgets, staffing, wages & operational concerns with three comparison municipalities
Issued 9 recommendations
, ranging from general to specific