Evaluating AmeriCorps’ Program Impact

Scenario: To create a management tool and also report, as required, to the Corporation for National and Community Service, AmeriCorps of Western New York seeks an evaluation of its “AmeriCorps Builds Lives Through Education”(ABLE) program.


  • In light of community need and program goals, assess ABLE’s effectiveness at:
    • enhancing educational opportunities for youth
    • building capacity in schools and with community partners
    • contributing to the regional economy
  • Local AmeriCorps top objectives:
    • not just evaluate existing program
    • but also receive consultant recommendations that could lead them to strengthen program

What CGR Delivered

Expert data collection and program evaluation support, encompassing:       

  • A range of assessment components,  including surveys, focus groups, interviews, site visits and data analysis
  • Comprehensive evaluation of ABLE’s effectiveness at meeting its program goals
  • Development of key recommendations designed to build on program successes and deepen organizational capacity
  • Facilitated measurement definition for tracking and reporting program outputs and outcomes

Result and Impact

  • CGR’s evaluation:
    • revealed evidence of strong community impact by the program on the Buffalo region
    • provided staff with new insights about program operations and impact, and a pathway for how to strengthen the program
  • CGR delivered a management tool that simultaneously met the Corporation for National and Community Service reporting requirements