Rochester Riverside Convention Center
123 East Main Street
Rochester, N.Y. 14604

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Registration (light breakfast provided)

Measuring Impact: What qualifies as evidence and how is it interpreted in the human services?

Speakers:
Dirk Hightower, PhD – Children’s Institute
Jaime Saunders – CGR

Practical Challenges of Measuring Impact: Balancing service delivery, program design and measurement

Panelists:
Jeff Kaczorowski, MD – The Children’s Agenda
Dennis Richardson – Hillside Family of Agencies
Susan Aiello – Mercy Residential Services
Scott Benjamin – Charles Settlement House

Break

Maximizing Resources: Funder accountability and expectations

Panelists:
Jennifer Leonard – The Community Foundation
Dawn Borgeest – United Way
Kelly Reed – Monroe County Department of Human Services
John Urban – Greater Rochester Health Foundation

Luncheon

Keynote:
Keoki Hansen, Director of Research & Evaluation
Big Brothers Big Sisters of America

Big Brothers Big Sisters of America has more than 400 local affiliates which strive to collect and use data as a tool to measure performance and drive improvements in program outcomes. As Director of Research and Evaluation for the national office, Keoki Hansen works with these affiliates to bridge research and practice. She provides a pragmatic view of the challenges and opportunities of using frontline information to fulfill an agency’s social mission. She joined the organization 10 years ago and previously was a college teacher and  consultant for both the Army and the University of Pennsylvania’s Center for Cognitive Neuroscience.